kela 88 Privacy Policy — How We Protect Your Personal Information

Kela 88 (referred to as "we", "us", or "the Platform") places the highest importance on the privacy of its members. This Privacy Policy explains how kela 88 collects, uses, stores, and protects your personal information.

This Policy applies to the kela 88 website, mobile platform, and all associated services. By creating an account or using our services, you are deemed to have fully accepted this Privacy Policy.

This Policy has been drafted in accordance with international data protection regulations. If you have any questions, please contact our Data Privacy Team.

Kela 88 collects information in several ways. Full details are provided below:

Information you provide directly:

• At registration: full name, mobile number, email address, date of birth.
• For KYC verification: copies of your National ID, passport, or driving licence.
• At the time of payment: mobile banking number (bKash/Nagad/Rocket).
• When contacting support: details of messages and attachments.

Automatically Collected Information:

• IP address and device identification data.
• Browser type, operating system, and language settings.
• Usage patterns, gaming history, and betting patterns on the platform.
• Login time, session details, and approximate geographic location.

Kela 88 uses collected data solely for legitimate purposes:

• Account Management: Login, identity verification, and session management.
• Payment Processing: Processing deposits and sending withdrawals.
• Fraud Prevention: Detecting and preventing suspicious activity.
• Customer Support: Troubleshooting and providing support.
• Responsible Gaming: Identifying signs of problem gambling and providing support.
• Legal Obligation: Reporting to regulatory authorities.
• Platform Improvement: Analyzing usage patterns to improve our services.

With your consent, we may notify you about new offers, promotions, or games. You can opt out of these notifications at any time.

Kela 88 never sells your data. Your information may be shared only in the limited circumstances outlined below:

• Payment Providers: Necessary information is shared with bKash/Nagad/Rocket to process transactions.
• Technology Partner: Limited data shared with IT service providers for platform operations.
• Security Auditors: Approved third parties for regular security testing.
• Legal Authorities: Upon a court order or at the request of a regulatory authority.

All third parties are bound by a Non-Disclosure Agreement (NDA) and may only use your data for the specified purpose. They are not permitted to use your information for their own ends.

Kela 88 employs internationally recognised security measures to keep your data safe:

• 256-bit SSL/TLS Encryption — For all data transfers.
• AES-256 Encryption — For sensitive information stored on servers.
• Two-Factor Authentication (2FA) — Extra security for your account.
• Regular Security Audits — At least twice a year.
• Firewall & DDoS Protection — To ensure uninterrupted platform availability.
• Staff Training — Regular training on data protection.

That said, no organization can guarantee 100% security on the internet. We take every precaution possible, but should an unexpected incident occur, we will notify you immediately and take all necessary steps.

Cookies are small text files stored in your browser. kela 88 uses the following types of cookies:

Cookies can be disabled at any time from your browser settings. However, disabling essential cookies may cause certain platform features to stop working properly.

As a kela 88 member, you have the following rights over your own data:

Kela 88 does not retain data beyond what is necessary. Retention periods vary by data type:

After the retention period, data is automatically deleted or anonymized.

Kela 88 services are strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If we become aware that we have collected information from a minor, the account will be immediately closed and all associated data will be deleted.

Kela 88 may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered mobile number or email address.
• Continued use of our services after any changes will be considered acceptance of the updated policy.

We recommend visiting this page periodically. To view a previous version, please contact support.

For any privacy-related questions, requests, or complaints, please contact our Data Privacy Team:

We respect your privacy rights and are committed to handling all requests promptly and with care. When contacting support, please use "Privacy Request" as your subject line — this ensures your message reaches the right team as quickly as possible.