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kela 88 FAQ — All Your Questions Answered in One Place

From registration to payments, bonuses to security — find answers to any question about kela 88 right here. If you need further help, our support team is always ready.

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Registration & Account

All your questions answered about registration rules, required information, age restrictions, multiple account policies, and account verification.

Deposits & Withdrawals

Full details on depositing and withdrawing via bKash, Nagad, and Rocket — including minimum and maximum limits and processing times.

Bonuses & Promotions

Learn all about the Welcome Bonus, Referral Bonus, Cashback, Wagering Requirements, and VIP Program.

Games & Betting

Rules, odds, and game guides for casino, slots, live betting, bingo, and Sports Betting.

Security & Privacy

Important information on account security, password policy, 2FA, data privacy, and fraud prevention.

Responsible Gaming

Learn about deposit limits, cooling-off periods, self-exclusion, and tools and support for preventing gaming addiction.

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Registration & Account Login & Password Deposit Withdrawal Bonuses & Promotions Games & Betting Security Responsible Gaming
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Registration & Account 6

To register, you'll need your full name, mobile number, date of birth, and a strong password. No NID is required during sign-up, but a simple KYC verification must be completed before your first withdrawal. On the registration page and get started in just 2 minutes.

No, registration on kela 88 is completely free — no sign-up fee or hidden charges. To start playing, a minimum deposit of BDT 100 is required.

Each person may hold only one account. If multiple accounts are detected, all will be closed and balances may be forfeited.

kela 88 services are available to users aged 18 and above only. Date of birth is verified during registration and confirmed again during the KYC process.

Some details can be updated directly from your account dashboard. However, to change your mobile number or name, please contact the support team — updates will be made after a security verification.

KYC must be completed before your first withdrawal. Go to "Verify" in your dashboard and upload a photo of your NID or passport along with a selfie. Verification is typically completed within 24 hours.
Login & Password 5

On the login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Verify with the OTP, then set a new password.

After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes. Try again after 30 minutes or reset your password.

No, for security reasons you should only be logged in on one device at a time. Signing in on a new device will automatically end your previous session.

First, check your network connection and wait 1–2 minutes. If the OTP still hasn't arrived, use the "Resend OTP" option. If the problem continues, contact support.

Your session will automatically end after 30 minutes of inactivity. You will need to enter your password to log back in. This is in place to keep your account secure.
Deposit 6

Deposits via bKash, Nagad, and Rocket are quick and easy. Bank transfer is also available. Mobile banking is the fastest and most convenient method.

The minimum deposit is BDT 100. The maximum per-transaction limit varies by payment method — up to BDT 30,000 for bKash and BDT 25,000 for Nagad per transaction.

bKash and Nagad deposits are usually credited within 1–5 minutes. Bank transfers may take 1–3 business days. If your balance hasn't updated after 15 minutes, contact support.

kela 88 charges no deposit fees. However, bKash or Nagad's own transaction charges may apply.

First, check your mobile banking app to confirm the transaction went through. If the amount was deducted but hasn't appeared in your balance, contact support with the transaction ID — it will be resolved within 24 hours.

Yes! A 100% Welcome Bonus is automatically credited to your wallet with your very first deposit — up to a maximum of BDT 5,000. For full terms and conditions, Terms & Conditions View.
Withdrawal 5

Withdrawals to bKash or Nagad are typically processed within 5–15 minutes. During peak hours, it may take up to 1 hour. Having KYC verification completed speeds up the process.

The minimum withdrawal is BDT 500. The maximum daily withdrawal limit depends on your VIP level — for standard members it is BDT 50,000 per day.

kela 88 charges no withdrawal fees. However, your mobile banking provider's own transaction charges may apply.

Withdrawals may be held if your KYC verification is incomplete. Check your dashboard — if you see a "Verification Required" message, complete your KYC. Withdrawals may also be restricted if you haven't met the wagering requirements for a bonus.

No, bonus balance cannot be withdrawn directly. Once you meet the specified wagering requirement (typically 20x), the bonus will convert to real balance and become withdrawable.
Bonuses & Promotions 6

Your first deposit after registration automatically earns you a 100% welcome bonus — up to BDT 5,000. No code required. On the promotions page View Details.

Wagering means you must place bets totalling a set multiple of your bonus amount. For example, a BDT 100 bonus with 20x wagering requires BDT 2,000 in bets before you can withdraw your winnings.

You'll find your referral code in your dashboard. When a friend registers using your code and makes their first deposit, you'll receive a BDT 150 bonus — and your friend gets extra benefits too.

You earn a small bonus every day you log in. Logging in on consecutive days increases your rewards, and keeping a full week's streak unlocks a special weekly prize.

Every Monday, a cashback of up to 10% on the previous week's net losses is automatically added to your wallet. The cashback rate increases as your VIP level goes up.

A bonus may be cancelled if terms are violated or multiple accounts are detected. You will be notified via email or support chat before any cancellation takes effect.
Games & Betting 5

kela 88 offers 1,000+ games — slots, Live Casino, Sports Betting, bingo, lottery, and virtual games. Game Lobby View all games on the page.

You can bet on 30+ sports including cricket, football, tennis, basketball, and badminton. Both live betting and pre-match betting are available.

Yes, kela 88 is a mobile-first platform that works seamlessly on both Android and iOS. Download the dedicated app for an even better experience.

Refresh the page or restart the app. If a bet is cancelled due to a game error, the bet amount will be refunded. If the issue persists, try clearing the cache or contact support.

Minimum bet amounts vary by game. Slots start from as little as BDT 1. Sports Betting has a minimum of BDT 10. The bet limits for each game are listed in its rules.
Security 4

kela 88 uses 256-bit SSL encryption. Your information is never sold to third parties. Our Privacy Policy View.

If you suspect unauthorized access to your account, change your password immediately and contact support. The support team will investigate and take steps to secure your account.

No. kela 88 staff or representatives will never ask for your password, OTP, or card number. If you receive such a request, it is a scam — contact support immediately.

Go to the "Security" section in your account settings and enable 2FA. An OTP will be sent to your mobile at every login, giving your account an extra layer of protection.
Responsible Gaming 4

Go to "Responsible Gaming" in your account settings to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing one takes 7 days. For more details, Responsible Play See on the page.

Go to "Self-Exclusion" in your account settings and activate it for 6 months, 1 year, or 5 years. Your account will be inaccessible for the chosen period. You can also request this through support.

A cooling-off period is a temporary break of 1–30 days, during which you cannot log in to your account. It can be activated instantly via settings or through our support team.

The kela 88 support team is here to help, no questions asked. Our Responsible Play On this page you'll find detailed information about signs of gaming addiction and how to address them.

Can't find the answer to your question? Reach out via our live chat — available in English 24/7. We typically respond within 2 minutes.

Kela 88 FAQ — Why This Page Matters

Kela 88 is one of Bangladesh's most popular online gaming platforms. Thousands of new members join every day, and naturally they come with plenty of questions. Our FAQ page answers all of them — clearly and in plain language.

Whether it's registration or withdrawal, check our FAQ first for any issue along the way. Most problems are solved right here — no waiting, no support ticket needed.

The kela 88 FAQ is updated regularly. Whenever new features are introduced, bonuses change, or policies are updated, this page is the first to reflect those changes. For the most reliable information, the FAQ is always your best source.

If you still can't find the answer you're looking for or need help resolving an issue, please reach out to our live chat support. Our team is available around the clock and ready to assist you.

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If you can't find your answer in the FAQ, register and contact our support team directly via live chat — available in English 24/7.

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